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FAQ


1. Are Medmerge products HIPAA compliant?

Medmerge Solutions is passionate about maintaining patient privacy and the security of their personal health information. We have engaged the most experienced HIPAA law experts to ensure that all requirements and provisions are met with absolute compliance.

2. Can Medmerge end-users utilize mobile phones, iPads and Mac-based computers to access Medmerge?

Our approach is to offer the utmost in usability with our products, while maintaining strict security. Therefore, we have developed our products to be compatible across most hardware systems.

3. Which internet browsers are compatible with Medmerge?

Medmerge products can be used across most major browsers including Internet Explorer 8.0 and higher, Firefox, and Safari.

4. What infrastructure is required to operate Medmerge?

Any device that offers internet access can use Medmerge web-based applications. Faster internet access (broadband, cable, etc) will afford more rapid functionality, but all speeds are acceptable for operation.

5. Where is Medmerge data stored, and is it safe?

All Medmerge data is stored at NetStandard hosting, a completely secure commercial health information systems hosting site. Every available security measure has been instituted to provide the ultimate in patient information safety.

6. What fee structure is available for Medmerge?

All licenses for Medmerge products are software-as-a-service (SaaS) type arrangements. An end-user license agreement is signed and constitutes an annual contract which can be paid in advance or on a month by month basis.

7. What type of support is available for Medmerge?

Support is available 24 hours a day, 7 days a week by calling our toll free number 888-343-4922. E-mail support is also available by clicking here and will be responded to promptly.